TO
Tyra O.
Computer Software · 2026-05-19
One of My Favorite Tools-- Never Lets Me Down!
I have absolutely loved Checkr since I started using them over five years ago. I'm immensely satisfied with their product offering! Pros: I love how seamlessly Checkr integrates with my ATS to make hiring and onboarding a breeze. They are so dependable. I trust them to keep our candidate personal data safe. They are so thorough in their searches, and I feel like the tool is super intuitive and easy to pick up and learn. We have only needed to use customer support a few times, but each time has been a very pleasant experience; their team is speedy, respectful, and super knowledgable. Their entire background check process is so easy for our internal team to initiate and manage, and also very quick and painless for our new hires. Cons: The only thing that I could possibly say about Checkr that counts as an area of improvement is that their international background checks can take up to two weeks or more. That has rarely happened, but it can get in the way of onboarding. This comes with the territory. Again, very, very rare.
Integrations
EP
Erika P.
Legal Services · 2026-01-22
Best Background Check system I've ever used!
Fabulous. They also have a great support system that you can ask questions, and they respond very quickly. One of my favorite systems to work with. Pros: They are so easy to use/ user friendly, and their customer support rocks! There is no real learning curve, in my opinion. I also love the feature they have where a candidate can provide an explanation to a crime or issue on their background check. Cons: Nothing so far! I've been using Checkr for a year now and do not regret changing from a previous provider! Also, this integrates well with Paylocity.
SupportEase of use
AW
Amber W.
Non-Profit Organization Management · 2026-02-13
Top Choice for Background Screenings
I've used Checkr as an integrated background check partner with two HCM's and as a stand-alone when one system stopped supporting the integration. I believe it's the fastest and most user-friendly system and it comes at an affordable price. Checkr ensures all documentation is handled appropriately and provides background data quickly, supporting a smooth onboarding process regardless of integration. Pros: Checkr seamlessly integrates with our HCM system, providing a quick, easy, and efficient onboarding process. Cons: Prior to this integration, we were using Checkr as a standalone background check system and occasionally the checks would cost more than anticipated.
IntegrationsTurnaround
VW
Victoria W.
Education Management · 2026-01-15
Wonderful Ones Stop Background and Reference Tool
Checkr is a very user-friendly tool that can assist organizations in running background checks in compliance with federal, local and state laws. It can run everything from criminal background checks to educational and employment checks as well. Pros: The system is very user friendly and is a one stop shop for all related background checks including MVR and Social Security checks. Cons: Nothing, it offers everything necessary to run a variety of checks to be compliant with the various state regulations we have to follow.
Compliance
RL
Robin L.
Wholesale · 2026-03-03
Automate Background Checks - One simplified solution!
Overall, very pleased with the product. It is user friendly and can be tailored to meet your specific needs. Pros: One simplified solution for managing all of our pre-employment and post-accident screening needs. It works seamlessly with our existing Applicant Tracking System (ATS) to automate data entry. Cons: Not a fully integrated solution. Must login into the 3rd party site to retrieve results and download report to upload into HRIS.
Features
DB
Delicia B.
Non-Profit Organization Management · 2026-08-04
Checkr Overall
Overall Checkr is easy to use and a self explanatory system. We have run into a few problems when it comes to billing and administrative pieces. Pros: I love the fact that the candidates enter their own information for the background check. That eliminates the time the employer has to take to enter all of the information for each candidate. I also love how detailed the the background report is. Cons: I do not like the fact that Chcekr at times uses a third party to complete the background pieces but charges the client for them utilizing the third party.
Billing
JO
Johna O.
Education Management · 2023-07-18
Buyer Beware!
Overall, very negative experience with Checkr. Pros: They make it very easy to get started and for job applicants to approve their background check. Cons: Checkr doesn't make it clear that the prices listed on its pricing guide are just starting price (its in a tiny star at the bottom of the page). Nor does it tell you this when you order a background check or even after while they are processing it. You are just slapped with additional fees weeks later when they issue your monthly statement. By then, you've already requested additional background checks and the whole thing is an expensive fiasco. In my case, I ordered a background check for $54, only to be charged an additional $95 for that check because of additional court fees! To add insult to injury, they have NO PHONE number to address customer questions. Their sales team sure calls you about a million times, but when you want to call them with a question, you are out of luck. You can email customer service, but they don't respond. They only responded after I emailed twice and looped the sales team. And then their response was canned and they didn't resolve my concern (that their pricing is deceptive). They just sent me a pricing pdf (which is different from what you see in your account when you are ordering your checks) that has small print saying that that there may be "additional fees." I own a small business and we need dozens of background checks per year, so we can't work with an unethical, unreachable business. They have lost my business and you should save yourself the headache by avoiding them altogether!
PricingPass-through fees
PS
Patrick S.
Research · 2023-10-05
High reviews from companies, awful reviews from candidates
I've never had such a terrible onboarding experience before for a background check. I've done background checks and developed vetting before but this company has the worst experience as a candidate. They frequently pause the check to "request information" but the portal does not have a clear explanation of what they need. Questions are responded to with autoreplies, or responses that ignore the question entirely. Example: I emailed them to ask why my employment references were not complete (they had been completed last week). They ignored the question and told me they needed to verify a totally different thing and had been waiting for me to take action. There was no indicator in the portal or anywhere else that they expected action to be taken, so if I hadn't contacted them I would have presumably missed my start date with my company. The ramifications both for my new employer's business and my own ability to make rent would have been huge, and it was barely averted. Employers: look elsewhere, check the reviews on TP or other sites where you'll see candidates regularly mentioning horror stories with this site. I'm shocked they're still in business Pros: Checkr is meant to automate the process of background checks by having a useful and easy-to-access portal for users to upload their documents and check the progress of their background check. Cons: Despite the portal looking great, the major flaw with this company is their lack of communication, terrible customer service and reliance on auto-replies which suggests a company that doesn't care about candidates.
Candidate experienceSupport
NR
Nathaniel R.
Mental Health Care · 2025-06-25
Current customer displeased with customer service practice.
Satisfactory but when assistance is needed the only option is the chat which is very slow. Not satisfied with their Customer Service practice. Pros: Background checks are quick and they offer a variety of services. Too bad they can't back that up with speaking with the customer directly Cons: A human only calls to sell a service but don't offer the courtesy to call a customer directly when assistance is needed. It's a waste of time with AI Chat box.
Too bad this good company is going with losing the people contact.
Support