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13 reviews from

Trustpilot Reviews

Mostly candidates going through a Checkr check, plus some small employers.

3.2
avg · 13 reviews
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All 996 reviews
View on Trustpilot

Reviewers who clear quickly praise how fast and simple the process is, and several mention being able to add context to old records. The recurring criticisms are checks that drag on for weeks, support that routes through chatbots instead of people, and one employer billed far above the package price once pass-through fees landed.

What reviewers on Trustpilot say

MF
Muhammad Farouk
US · 2026-07-15
Trustpilot

Checkr provides a very efficient…

Checkr provides a very efficient background check process. Everything was clear, transparent, and completed in a timely manner. Highly recommended for anyone needing quick verification

Turnaround
AF
Alicia F Geter
US · 2026-07-15
Trustpilot

Reliable

This company is great at handling background checks fast and efficient. The company is very thorough and reliable in reviewing clients documentation without exposing unnecessary personal information.

Accuracy
Y
Yohannes
US · 2026-07-11
Trustpilot

I appreciate the Checker company for fast response.

I appreciate the Checker company for its great services in screening those applicants for Uber employment in driving. It's accurate and fast. After screening the out come is imminent.

Turnaround
LA
Lee Ann Suggate
US · 2026-08-02
Trustpilot

Overall the reports are neatly laid out

Overall the reports are neatly organized and easy to read. They have nice help files if needed and overall the site is tidy looking and easy to locate stuff. The area where people log in to see reports seems to keep the reports area separate from logging into the set up a background check area. Very nice clean simple.

Ease of use
SG
Salih Gultoprak
US · 2026-07-09
Trustpilot

very good company

very good company 🌟🌟🌟🌟🌟its no secret trustpilot has been doing shady stuff for years.. every business owner and reviewer knows it.. almost nobody actually trusts them or depends on them at this point. the only reason they are still in business is because google keeps ranking them stupidly high. if google wasnt propping them up, i genuinely dont think anyone would still use them.. Heres the thing, when someone googles your brand, trustpilot has a very real chance of showing up naturally. so as a business owner it makes total sense to want a good presence there. and that's exactly how they keep getting people onto their platform despite everything.

Trust
AS
Angela Staton
US · 2026-06-30
Trustpilot

It was okay

It was okay, but it is confusing to use site

Ease of use
BV
Bryant Vigil
US · 2026-07-01
Trustpilot

Good

Nothing i really don't think that it was horrible. It was really good. I don't mind now. Let's move on.

Candidate experience
WE
Wandy Exinord
US · 2026-07-08
Trustpilot

I'm still waiting for my background…

I'm still waiting for my background check. Because I need to start working 💪

Turnaround
MB
Melissa Bunner
US · 2026-07-02
Trustpilot

Worst customer service experience

Worst customer service experience. I wanted to do a background check on a new hire.It let's you build a package or what you want done. So, I built one for $160. Then I get a bill for $414 because there is a "passthough fee" or more than the entire package I thought I was buying- so this is costing more than double what I agreed to. Be warned!!!!!!!

PricingPass-through fees
RT
Robert Thompson
GB · 2026-07-01
Trustpilot

The completion date keeps changing by…

The completion date keeps changing by weeks at a time with no explanation provided, just a fake "We're sorry for the inconvenience." I'm trying to earn a living

Turnaround
JV
Joshua Vanmeter
US · 2026-07-29
Trustpilot

Checkr is fast but NOT accurate

Checkr is fast but NOT accurate. They show ALL charges regardless of guilty or not guilty verdicts going back to your birthdate. It is completely AI and has no reasoning ability to depict verdicts, only initial charges. Totally unreliable, for the companies doing the background check AND for the person getting checked.

Accuracy
A
Aaron
US · 2026-08-04
Trustpilot

Non-existent customer service

What a horrible customer service experience. You can't speak to a real person via their chat or on the phone. I was on the phone with their AI for 30 minutes and it kept saying that it was transferring me to a real person then it would say it hadn't heard from me in a while and would end the call after 5 seconds. What type of company refuses to help you? Horrible. I also requested a copy of my background check over a month ago and I still don't have it.

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